Customer-friendly support is important to us

Our service desk would be happy to assist in any technical issues you may have in connection with the scope archive software

The support services are all coordinated centrally via our service desk. The reaction times are stipulated in the respective support contract and are provided within working hours, i.e. on workdays from Monday to Friday between 9 a.m. and 5 p.m. You can notify us of issues that require support via mail, the support portal or by phone. When reporting an error, it is essential that all support-relevant information is communicated according to the handbook.

Error reports

Support tickets can either be opened by email at or via the “Zammad” support portal at (the client receives a confirmation message with the ticket number once the ticket has been recorded), or by calling us on +41 61 690 9634.

Suggestions for improvements

Change requests or ideas for further expansions can also be communicated to us by way of the “Zammad” support system. Customer wishes are collected and evaluated by our product management team as part of release planning. To access the database, simply register in the scope support portal.

Downloads: Technical Information

Below you will find the current system requirements as well as the release notes of the latest updates versions.