Support

A predefined personal contact will provide the support for each customer. The contacts and the reaction times are defined in the support contract. Support services will be provided within predefined service times, that is from 9:00 until 17:00 on working days from Monday to Friday.  

Critical Errors

Please turn to your direct support contact.
You also have the possibility to report your error to support at scope.ch.
 

Feedback Database

Change- or enhancement feedbacks, as well as less critical program errors can be reported directly to our feedback database. In this database all customer feedback is collected and later evaluated for a next release.

To access the database you need your personal login credentials. Ask your personal support contact for your credentials.

 Start Feedback-Database